🌿 Pat’s Petals – Legal Notice & Terms and Conditions

Last updated: April 2026

1. Business Information

Business Name: Pat’s Petals
Owners: Jack & Gaynor Clarke (Business Partnership)
Trading Address: 5 New Road, Kidderminster, Worcestershire, DY10 1AF, United Kingdom
Telephone: 01562 541104
Email: flowers@pats-petals.co.uk

ICO Registration Number: C1792626
VAT Status: Not VAT‑registered
Business Type: Independent Florist – Retail of Fresh and Artificial Flowers

2. Website Information

This website (www.pats-petals.co.uk) and any associated online store pages are owned and operated by Pat’s Petals.

By using our website, placing an order, or contacting us, you agree to our:

Privacy Policy
Cookie Policy
These Terms & Conditions

We aim to ensure all information on our website is accurate and up to date. However, we cannot guarantee that all content will always be correct, and we accept no liability for any loss arising from the use of this site.

3. Orders & Payment

Orders are confirmed once payment or a deposit has been received, unless otherwise agreed. We accept secure payments through SumUp and other approved methods.

A contract between you (the customer) and Pat’s Petals is formed once your order has been processed and confirmed for delivery or collection.

4. Bespoke & Made‑To‑Order Items

For bespoke or made‑to‑order designs (e.g., weddings, funerals, custom arrangements):

Deposits may be non‑refundable to cover materials and labour already incurred
Flowers are natural products and may vary in colour, size, and appearance
Exact replication of images or previous designs cannot be guaranteed

5. Cancellations & Returns

Standard (non‑bespoke) orders may be cancelled within 14 days of purchase for a full refund, provided the order has not already been prepared or dispatched.

Bespoke or made‑to‑order items may not be cancellable once work has begun.

We accept returns of unused, undamaged, and unaltered non‑perishable products (e.g., gifts, artificial arrangements) within 14 days of receipt, in original packaging. Returns must be agreed in advance.

For full details, please see our Returns & Refunds Policy.

6. Delivery & Collection

We deliver within Kidderminster and surrounding areas. Delivery times are stated at checkout or confirmed when ordering.

We always aim to meet delivery times; however, we cannot be held responsible for delays caused by:

Incorrect or incomplete addresses
Recipient not being available
Severe weather
Supplier issues
Transport delays
Events beyond our control

For full details, please see our Delivery Policy.

7. Liability

We take care to ensure all information on our website and invoices is accurate. However, Pat’s Petals accepts no responsibility for minor errors or delays beyond our control.

Our total liability shall not exceed the value of the goods purchased.

Your statutory rights are protected under UK consumer law, including:

Consumer Rights Act 2015
Consumer Contracts Regulations 2013
Sale of Goods Act 1979

8. Website Use

You must not copy, reuse, or reproduce any materials from our website without written permission.

We take no responsibility for external websites linked from our site. You are responsible for ensuring your own device security when browsing online.

9. Data Protection & Privacy

Pat’s Petals complies with UK GDPR and ICO guidelines. We collect only the data necessary to process your order or enquiry and keep it secure.

For full details, please see our Privacy Policy.

Legal Notice and T&Cs